Mytown33 Privacy Policy — Our Commitment to Your Data
This Privacy Policy explains exactly how mytown33 collects, uses, stores, and protects the personal information of our users in Malaysia. We are committed to managing your data with transparency, responsibility, and security.
1. Information We Collect and Why
When you register or use the mytown33 platform, we collect several categories of information to ensure our services run smoothly and securely. Understanding the types of data we collect allows you to make informed decisions about your use of our platform.
Full name, date of birth, phone number, email address, and IC or passport number for identity verification (KYC) purposes during account registration.
IP address, browser type, operating system, device type, screen resolution, and login session data for security and user experience optimisation purposes.
Transaction details in MYR (RM), bank account holder name, bank account number for withdrawals, and deposit records via FPX or local digital wallets. We do not store full card numbers.
Game records, betting history, pages visited, session duration, and interaction patterns on the platform for internal analysis and service improvement.
2. How Your Information Is Used
Mytown33 uses the information collected solely for legitimate purposes directly related to delivering our platform services. We do not sell or rent users' personal data to any third party for external marketing purposes.
- Identity verification and account security — ensuring every account belongs to a verified individual who is 18 years of age or older.
- Payment processing — managing MYR deposits and withdrawals securely through supported payment channels.
- Customer Support — enabling our team to provide accurate and relevant assistance whenever you reach out to us.
- Platform Improvements — analysing usage patterns to improve the stability, speed, and overall experience of the mytown33 platform.
- Legal Compliance — meeting the compliance and regulatory requirements applicable to our platform's operations.
- Service Communications — sends important notifications related to your account, transactions, or policy updates via email or in-platform messages.
3. Cookies, Tracking, and Your Choices
Mytown33 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Essential Cookies — required for core platform functions such as login, active sessions, and transaction security. These cookies cannot be disabled.
- Analytics Cookies — helping us understand how users interact with the platform, which pages are most visited, and where users encounter difficulties.
- Preference Cookies — saving your personal settings such as preferred language and display preferences for a more convenient experience.
You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the mytown33 platform.
4. Data Storage, Security & Limited Sharing
Data Security
Mytown33 implements robust technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption for all data communications, strict internal staff access controls, and continuous security monitoring.
Retention Period
We retain your personal information for as long as your account remains active or as long as necessary to provide our services. After account closure, certain data may be kept for a specified period to meet legal compliance requirements or to resolve any outstanding disputes.
Third-Party Sharing
Mytown33 does not sell or rent users' personal information to third parties. We only share the minimum necessary data with:
- Approved payment service providers authorised to process MYR transactions.
- Technology service providers who assist in platform operations under strict confidentiality agreements.
- Authorities or law enforcement agencies when required by applicable law.
5. Your Rights as a User & How to Contact Us
Mytown33 User Rights
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or out of date, you have the right to request an immediate correction through your account or via customer support.
You may request the deletion of your personal data, subject to applicable legal and compliance requirements.
You have the right to opt out of certain data processing activities, including non-essential marketing communications.
How to Contact Us
To submit any request relating to your privacy rights, or if you have any questions about this Privacy Policy, please contact us via:
Email: [email protected]
We aim to respond to all privacy-related enquiries within 5 to 10 business days.
For general questions about your account or the platform, visit our FAQ us for a prompt response.
Last Updated: January 2026
6. Policy Changes and Update Notifications
Mytown33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legislative updates, or platform improvements. The date of the most recent update will always be displayed at the top of this document.
When significant changes are made, we will notify users via in-platform notifications or the email address registered to your account. Continued use of the mytown33 platform after a policy update is considered your acceptance of the latest version of this Privacy Policy.
Users are encouraged to review this page periodically to stay informed about how we manage their personal information. If you do not agree with any changes, you may close your account by contacting our support team.
Your Privacy Is Our Priority
Mytown33 is committed to maintaining your trust. If you have any questions about this policy or how we handle your data, our team is here to help.